Delivery is FREE in the UK mainland.
For items delivered to UK Islands (Northern Island, Isle of man, Jersey etc), delivery is free on orders over £175. any orders below this value will be charged £4.50.
For items delivered to Europe, delivery is free on orders 200 EUR and over. Any orders below this value will be charged 5 EUR.
For the rest of the world, delivery is £20.
We aim to dispatch your order as quickly as possible and we offer a next day delivery service through UPS within the United Kingdom mainland.
If you order with us before 12pm on a working day (Mon-Fri, excluding bank holidays) we will dispatch your order on the same day.
If you order after 12pm on a working day, we will still aim to dispatch on the same same day but unfortunately, we cannot guarantee it. In this instance your order will be dispatched the next working day.
If you have not received your parcel after 5 working days, please do not hesitate to contact us on email@example.com or by calling us on +44 (0333 200 5948).
You should be able to track your order online through www.ups.com using the tracking code we emailed to you when your order was dispatched. You can also access your tracking code details by logging in to your Joshua Ellis account and clicking “Review Your Order”.
In regards to delivery outside the EU and the United Kingdom, all prices are inclusive of import tax and duties except for fabric orders.
All duties and taxes payable on Fabric purchases will be recharged to you through our courier.
We want you to be delighted with your purchase from Joshua Ellis. However, if you are not satisfied in any way please do not hesitate to contact firstname.lastname@example.org. We will be happy to refund or exchange your item, provided the item is returned to us within 28 days of date of invoice, quoting your order number, name and address and we will refund the cost of the item(s) in full (less the appropriate value of any offer or discount you received). Refunds will be completed within 28 days of receipt of returned goods.
To return goods you must package them securely and return to Joshua Ellis. The returned merchandise must be in a new, unused, and unworn condition in its original packaging with swing tags intact. Joshua Ellis reserve the right to decline your return if you fail to take appropriate care of the goods. Please obtain proof of postage for your package just in case it fails to reach us (N.B. proof of postage is not proof of delivery). It is also the responsibility of the customer to obtain suitable insurance for the value of the goods in the parcel.
Send returns to;
Grange Valley Road
Prior to returning an order, please read our company returns policy. Please be advised you will be liable for any taxes, duties and charges incurred if an alternative returns method is used. If you would like any clarification on the returns procedure, please contact email@example.com.